Customer service

Contact us immediately to report a lost or stolen card. We’ll see to it that a new card is issued right away.

Please also report stolen cards to the police.

By phone

Mastercard Global Service

Before disputing a charge on your Desjardins Bank MasterCard, note that:

  • the transaction date isn't necessarily the date the purchase was made, but the date the retailer processed the transaction.
  • the city, province or state and country on the statement may not indicate the location of the purchase, but the location of the invoice deposit or company head office.

By phone

Feel free to contact us for questions regarding your account (replacing a damaged card, reporting a change of address, etc.).

Card Assets

phone
Card Assets: 1-800-854-7642
Service available 24 hours a day, 7 days a week

Desjardins Bank

By phone
1-800-454-5058

By fax
1-954-457-7927

By mail
1001, East Hallandale Beach Boulevard
Hallandale Beach, FL, 33009-4429

At the branch
Contact a Desjardins Bank branch