Credit cards
Personal
Explore our U.S. collar credit cards and enjoy reduced rates on balance for the first 6 months, built-in identity theft resolution services, and extended warranty protection ranging from 12 to 24 months on eligible purchases.
Platinum Payback Mastercard
- Annual fee: none
- Additional card fee: none
- Foreign currency transaction fee: 3%
- Rewards program: $0.01/point in cash back
Platinum Preferred Mastercard
- Annual fee: none
- Additional card fee: none
- Foreign currency transaction fee: 3%
World Mastercard
- Annual fee: $35
- Additional card fee: $29
- Foreign currency transaction fee: 0%
- Rewards program: $0.01/point in cash back
World Elite Mastercard
- Annual fee: $299
- Additional card fee: $49
- Foreign currency transaction fee: 0%
- Rewards program: $0.01/point in cash back
Manage your Mastercard account
You can manage your Mastercard account online at any time with the Card Assets online tool. Once your Card Assets account is created, you can review your transactions, pay your account balance and register to receive and view your account statements online.
Required document
The document to which your new card was affixed.
Procedure
- Call the special Card Assets activation hotline at 1-800-854-7642 and follow the instructions
- Sign your new card.
You can begin using your new card as soon as it is activated.
Assign a PIN to your Desjardins Bank Mastercard to get cash advances:
- at any ATM displaying the Mastercard or Cirrus logo, 24 hours a day, 7 days a week, throughout the world, including Desjardins ATMs in Canada
- at any Desjardins Bank teller counter
Notice: Cash advances may not be obtained at Desjardins caisse teller counters in Canada.
Act now
By phone
Card Assets: 1-800-854-7642
As a Desjardins Bank Mastercard holder, you can request an additional card for your spouse or other family member at no charge.
Act now
By phone
Card Assets: 1-800-854-7642
For fast, secure access to your account statements from wherever you happen to be, sign up to receive your account statements online.
Act now
Online
Use the Card Assets online tool.
By phone
Card Assets: 1-800-854-7642
Need more flexibility for daily or unexpected expenses? Apply for a credit limit increase on your Desjardins Bank Mastercard.
Act now
By phone
Card Assets: 1-800-854-7642
You can pay your bill in one of the following ways:
Online
Use the Card Assets online tool.
To register for Desjardins Bank Online Banking, contact an advisor at your Desjardins Bank branch.
Customer service
Contact us immediately to report a lost or stolen card. We’ll see to it that a new card is issued right away.
Please also report stolen cards to the police.
By phone
- Card Assets: 1-800-854-7642
- Service available 24 hours a day, 7 days a week
- Desjardins Bank: 1-800-454-5058
Mastercard Global Service
- In the U.S.: 1-800-Mastercard (1-800-627-8372)
- Outside the U.S.: go to the Mastercard site for toll-free numbers.
Before disputing a charge on your Desjardins Bank MasterCard, note that:
- the transaction date isn't necessarily the date the purchase was made, but the date the retailer processed the transaction.
- the city, province or state and country on the statement may not indicate the location of the purchase, but the location of the invoice deposit or company head office.
By phone
- Card Assets: 1-800-854-7642
- Service available 24 hours a day, 7 days a week
- Desjardins Bank: 1-800-454-5058
Feel free to contact us for questions regarding your account (replacing a damaged card, reporting a change of address, etc.).
Card Assets
phone
Card Assets: 1-800-854-7642
Service available 24 hours a day, 7 days a week
Desjardins Bank
By phone
1-800-454-5058
By fax
1-800-878-4580
By mail
1001, East Hallandale Beach Boulevard
Hallandale Beach, FL, 33009-4429
At the branch
Contact a Desjardins Bank branch
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Contact Us
By phone
We can also call you when it's convenient.
Head office
1001 East Hallandale Beach Boulevard
Hallandale Beach, Florida, 33009
In case of a lost or stolen card
Desjardins Bank Debit Card
Desjardins Bank Credit Card