Log-on procedure - Individuals

The log-on procedure for the Desjardins Bank Online Banking service has been designed to meet the highest possible information security standards allowing you to make your transactions in complete security.

Configuring your security settings

The first time you log on to the Desjardins Bank Online Banking service, you will be asked to configure your security settings.

Important: No email will be forwarded to you asking you to configure your settings or change your configuration.

Configuring your security settings

  1. Enter your username and password.
  2. Confirm the email address registered in your file.
  3. Select 3 questions and enter the answers.

Registering your computer

Registering your computer (IP address) enables the system to recognize the computer you usually use to log on to Desjardins Bank Online Banking.

By using this log-on procedure, you protect your personal information by ensuring you are connected to the genuine Desjardins Bank Online Banking site.

Logging on with configured settings

If you log on from a computer that has not been registered, you'll be asked to answer one of the questions you selected when configuring your security settings:

This step verifies your identity. Simply answer the question to access your accounts.

Learn more

See the FAQ.

Customer service

If you have any other questions about the log-on procedure, contact Desjardins Bank Customer Service at 1-800-454-5058.

Customer service