Frequently asked questions - Individuals

Logging on to Desjardins Bank Online Banking

  1. Log on to the Desjardins Bank Online Banking service.
  2. On the next page, enter your username and click Forgot password?
  3. On the next page, enter your username, the last 4 digits of your social insurance number and email. Then, click Reset password.
  4. The system will send a temporary password to the email in your file. The first time you use your new password, you'll be prompted to change it.

If after some time you haven't received the email, please contact Desjardins Bank Customer Service at 1-800-454-5058 to report the problem.

  1. Log on to Desjardins Bank Online Banking with your current password.
  2. Click Profile, then Edit in the Password block.
  3. Enter your current password, then enter your new password twice.
  4. Click Save.

If you've forgotten your password, you can get a new one by clicking Forgot password? on the log-on page.

When you register for Desjardins Bank Online Banking, you are provided with a temporary username and password, which you must change the first time you use the system.

Username: must be composed of at least 6 characters including any combination of letters and numbers. You should choose a code that's easy to remember.

Password: must be composed of 8 to 17 alphanumeric characters including at least 1 symbol.

Important: Your password must be different from the personal identification number (PIN) assigned to your debit or credit card.

The enhanced log-on procedure acts on 2 levels. Every time you want to log on to Desjardins Bank Online Banking, the system will recognize the computer you are using.

If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will ask you to enter your password.

You can view or modify your security settings at any time using the Profile menu on the page where you access your accounts.

Learn more about the Desjardins Bank Online Banking log-on procedure.

If you log on to Desjardins Bank Online Banking from a computer you don't normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.

You will be asked a challenge question every time you try to log on to Desjardins Bank Online Banking from a computer you don't normally use. And because you're the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.

You can view or modify your security settings at any time using the Profile menu on the page where you access your accounts.

Learn more about the Desjardins Bank Online Banking log-on procedure.

No. The personal questions you select when configuring your security settings to use Desjardins Bank Online Banking will be used only to confirm your identity when you log on to Desjardins Bank Online Banking from a computer deemed non-usual.

Desjardins Bank will only ask your personal questions when you're logging on to the genuine Desjardins Bank Online Banking site and never by email, phone, mail, fax or other.

You can view or modify your security settings at any time using the Profile menu on the page where you access your accounts.

Learn more about the Desjardins Bank Online Banking log-on procedure.

Questions are developed to minimize the chances of forgetting the answers because they refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.

However, if you do not answer a question correctly, the system will ask you to answer the question again. If you answer incorrectly again, the system will ask you another question from the 3 questions you selected in your security settings. The system will give you 2 chances to correctly answer the second question. After 4 unsuccessful attempts, your access ID will be suspended as a precaution. You will then have to contact Desjardins Bank Customer Service to reactivate your access.

You can view or modify your security settings at any time using the Profile menu on the page where you access your accounts.

Learn more about the Desjardins Bank Online Banking log-on procedure.