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Personal services

Guaranteed 100% Secure

AccèsD
Desjardins Bank MasterCard credit card
Debit card
Desjardins Bank Online Banking
VISA Desjardins credit cards
Your accounts

Contact a Desjardins Bank branch

Contact your caisse

AccèsD

Technical questions
(Transaction security, problems displaying statements and online applications, problems accessing the site, etc.)
By e-mail By e-mail

AccèsD Internet users: Use the AccèsD message box

Non-users: Fill out the form

By phone By phone
514-253-7350 or 1-877-253-7350
Monday to Friday, 8:00 a.m. to 9:00 p.m., Saturday and Sunday, 8:00 a.m. to 9:00 p.m.

Non-technical questions
(Navigation, how to use menus, functions, etc.)
By phone By phone   
Montreal area: 514–224-7737
Elsewhere in Canada and the U.S.: 1–800–CAISSES (1–800–224–7737)

Desjardins Bank MasterCard credit card

Lost or stolen card

Change of address

Account information
By phone By phone
  • ATIRAcreditSM: 1-888-4-ATIRA-1 (1-888-428-4721)
  • Desjardins Bank: 1-800-454-5058
Contact your Desjardins Bank branch

Debit card

Get a Desjardins Access Card

Replace a damaged card
Desjardins Bank Debit Card
Call 1-800-454-5058.
Contact your Desjardins bank branch.
Desjardins Access Card
Montreal area: 514-224-7737
Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Report a lost or stolen1 debit card

Retrieve a card retained by an ATM
Desjardins Bank Debit Card
Call 1-800-454-5058.
Contact your Desjardins Bank branch.
Desjardins Access Card
Canada and the U.S.: 1-800-361-5121
Elsewhere in the world: 514-281-9289 (call collect)
1. Please also report stolen cards to the police.

Get a new PIN
(Personal Identification Number)
Desjardins Bank Debit Card
Call 1-800-454-5058.
Contact your Desjardins Bank branch.

Please have with you 2 valid pieces of ID, including at least 1 with your signature.

For security reasons, we cannot assign new PINs by phone or e-mail.

Desjardins Access Card
Contact your Desjardins caisse.

Please have with you 2 valid pieces of ID, including at least 1 with your signature.

For security reasons, we cannot assign new PINs by phone or e-mail.


Desjardins Bank Online Banking

Technical questions
(Transaction security, problems with display, problems accessing the site, etc.)
By phone By phone
Call 1-800-454-5058.
Contact your Desjardins Bank branch.

VISA Desjardins credit cards

Questions or comments
By e-mail By e-mail

AccèsD Internet users: Use the AccèsD message box

Non-users: Fill out the form

Lost or stolen card

Change of address

Account information
By phone By phone
Montreal area: 514-397-4415
Elsewhere in Canada and the U.S.: 1-800-363-3380
Other countries (call collect): 514-397-4610
Address and other phone numbers for VISA Desjardins Card Services

Your accounts

Desjardins Bank account
Call 1-800-454-5058.
Contact your Desjardins Bank branch.
Desjardins caisse account
Montreal area: 514-224-7737
Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Contact a Desjardins Bank branch

By phone By phone

Contact your caisse

By phone By phone