Customer service

Report a lost or stolen card

Contact us immediately to report a lost or stolen card. We’ll see to it that a new card is issued right away. ATIRAcreditSM Customer Service is available 24 hours a day, 7 days a week.

By phoneBy phone
Customer service:
  • ATIRAcreditSM: 1-888-4-ATIRA-1 (1-888-428-4721)
  • Desjardins Bank: 1-800-454-5058

MasterCard Global Service:
In the U.S.: 1-800-MasterCard (1-800-627-8372)
Outside the U.S.: Go to the MasterCard website for toll-free numbers.

Replace a damaged card

Your request will be processed right way. ATIRAcreditSM Customer Service is available 24 hours a day, 7 days a week.

By phone By phone
Customer service:
  • ATIRAcreditSM: 1-888-4-ATIRA-1 (1-888-428-4721)
  • Desjardins Bank : 1-800-454-5058
At the branch At the branch
Make an appointment with an advisor at a Desjardins Bank branch.

Report a change of address

By phone By phone
Customer service:
  • ATIRAcreditSM: 1-888-4-ATIRA-1 (1-888-428-4721)
  • Desjardins Bank : 1-800-454-5058
At the branch At the branch
Make an appointment with an advisor at a Desjardins Bank branch.

Dispute a charge

Before disputing a charge on your Desjardins Bank MasterCard credit card, note that:
  • The transaction date isn't necessarily the date the purchase was made, but the date the retailer processed the transaction.
  • The city, province or state and country on the statement may not indicate the location of the purchase, but the location of the invoice deposit or company head office.

By phone By phone
Customer service:
  • ATIRAcreditSM: 1-888-4-ATIRA-1 (1-888-428-4721)
  • Desjardins Bank: 1-800-454-5058

Contact customer service

ATIRAcreditSM
By phone By phone
1-888-4-ATIRA-1 (1-888-428-4721)
PBy e-mailBy e-mail
By mail By mail
ATIRAcreditSM
PO Box 14542
Des Moines, IA 50306-3542

Desjardins Bank
By phone By phone
1-800-454-5058
By fax By fax
1-954-457-7927
By mail By mail
1001 East Hallandale Beach Blvd.
Hallandale Beach, FL 33009-4429