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Member relations

Contact us with complaints or suggestions as to how we may improve our service quality.

By e-mail By e-mail
Fill out the form

Give a brief description of the facts and provide the branch identification (transit) number.
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By phone By phone
Desjardins members
Montreal area: 514-CAISSES (514-224-7737)
Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Desjardins Bank clients
Hallandale Beach Branch: 954-454-1001
Pompano Beach Branch: 954-785-7110
Lauderhill Branch: 954-578-7328
At the branch At the branch
Please see your branch manager to discuss the situation.

If the problem persists, you may contact the office of the Ombudsman of Desjardins Group to request a review of your complaint:

  • By phone, at 514-281-7793 or 1-866-866-7000, ext. 7793